FAQ

FAQ
  • Are you a manufacturer or trading company?
NETE: We are a manufacturer based in Xiamen, specialized in Bidets & Bidet Toilet Seats & Portable Bidet & Sprayer & Bathroom Accessories.
 
  • How can I get to your factory?
NETE: Our factory is near Xiamen Airport; we are pleased to pick you up at the airport.
 
  • What is your minimum order quantity?
NETE: MOQ is 200 pcs.
 
  • Which level of quality are your products?
NETE: Each product has been through 100% inspection before shipping, and we have passed ISO9001 certification by SGS.
 
  • What is the delivery time of your Bidets and Bidet toilet seat?
NETE: The delivery time is 3~5 days for samples, 30~45 days for the first order, 25~30 days for a repeat order.
 
  • Can the bidets be customized as our need, such as put on our logo?
A: Sure, customizing the logo and packaging are both available.
 
  • As the shipping period will take a long time, how can you make sure the bidets won't be broken?
NETE: Each bidet is packed with a bag and inner box, then to the master carton. The carton is a standard export box, that is solid.
 
  • May I know which payment will be accepted by your company?
NETE: 30% T/T as deposit before production, and 70% balance before shipping.
 
  • About the after-sale service, how can you solve the problems that occurred of your overseas customer in time?
NETE: The warranty is normally 12 months. For defective bidets, we will return them to your next order charge of free.

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